Customer Service

How to Contact Us
Please email us at customerservice@masonstanley.com for any customer service related questions.

Gold
All pieces are solid 14K Yellow, White or Rose gold.

Gift
All orders are gift wrapped and shipped in our logo box unless otherwise specified. We are happy to include a card if being shipped directly to a recipient.  To do this, please write your card in the 'note' section upon checkout and we will include that in the box.

Order Fulfillment
All orders are custom cast and made to order in Los Angles, CA. No order goes into production without full advance payment by customer. Please allow 18 business days for your order to be completed prior to shipment. (Please take into consideration that pave pieces tend to take longer than 18 business days.) If orders are expected to take longer than 18 business days you will be notified by your sales representative, this can occur at times when there is a high volume of orders. If you are in a hurry, a rush fee may be applied to your order and expedited in a case by case basis depending on timeframe. Please allow additional production time for Holiday orders to be completed and shipped in time.

Returns & Exchanges
All sales are final. No exceptions. All shipping charges are non-refundable. We stand behind the quality of our pieces and are happy to discuss any problems you may have at any time. All customers have 48 hours from receiving their order to report missing or damaged items.

Canceling an Order
If you need to cancel an order you must email us at customerservice@masonstanley.com within 24 hours of when you placed your order. Many pieces are custom made and once production begins on them they cannot be cancelled.

Sales Tax
Sales tax is applicable on all orders shipped within the state of California. The rate is approximately 9%, depending on your county. If you are outside the state of California you will not be charged tax.